Small businesses involved in Call center technology for campaigns today , answering calls, for whatever reason , Marketing , Sales campaigns etc. inbound or outbound , are very popular today with the offering of Hosted non Hosted Call Centers . Hosted sites are ok if you like all of your data in the cloud but in small businesses , data and money are the key to success ! Small businesses must watch every penny ! We also have a Hosted solution from Equilibrium if you would like to stay with a Hosted solution ! All custom tailored to your needs from 1 to a million agents ! Just mention our name and they will be more than glad to assist you ! https://equilibrium.com/equilibriumnew/ That is why we offer these 3 fantastic solutions using either 3CX or Grandstream and of course Equilibrium ! 3CX utilizes great features like Queue strategies for routing , inbound and outbound calling via sip trunks Custom reporting with a LOT of detail for your business !! Live chat and talk features that enable an Agent to talk directly to a Customer !! Listen in feature allows a trainer to listen in to a new Employee to help train ! Server side CRM with a host of platform integration protocols like Zendesk, Salesforce, Freshdesk, Office 365, Microsoft Dynamics and more available !! Take a look for yourself ! https://www.3cx.com/phone-system/contact-call-center/ Reasonably priced and affordable for your office as it comes with 3CX software for your telephone system as well ( All in one ) ! Prices vary for telephones agents trunks ( Telephone lines ) etc. We can quote you a price today as it is a very quick and painless phone call ! An example : $585 per year Includes up to 8 paths for sip trunks ( You supply sip service )Note : for a smaller telephone system only- software is free but the Call Center Solution is extra for the Pro edition , unlimited telephones that you can install of any sip type , and each year renewable ! No fuss no muss ! Plans for multi year maintenance as well ! Lose those Telco line charges by utilizing SIP trunks !! Grandstream has a comparable product geared more for the small business market / Less features but still robust and easy to use ! Grandstream offers a fantastic saving on their UCM products for small medium ( SMB ) Business ! The UCM 6202 6204 and 6208 product line along with up to the 65XX lead the way with allowing 2 4 or 8 analog lines to be added into the system , PRI type services can be added as well with an external 4501 type gateway ! From virtual queues that call back , to queue strategy algorithms to fit today's needs , position in queue announcement , CRM to IVR custom recordings and much more ! This can be tailored to fit your needs as you grow or if your business model stays the same ! Start with 2 , 4 or 8 analog lines to be added into the system , PRI type service can be added with an external 4501 T1 type gateway ! Note Maintenance contracts are highly suggested ! Prices start around $600. Plus Telephone device costs ( 5 users = 5 new telephones ) Monthly sip trunk charges extra from carrier No Telco line charges Maintenance contract Highly recommended for peace of mind ! Take a look at the features ! http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_call_center_guide.pdf So when you are looking for solutions , look to the smb products to fit ! Hosted Services may be costly for some businesses as it adds up each and every month . Ownership is still a fantastic way to keep your data and communications safe and in house also ! Give us a call today and we can walk you through the needs and wants as well as build a proposal to show you the advantages and disadvantages ! https://www.rpoctelecom.com/book-online sales@rpoctelecom.com 781 563 9733
