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    1. VOIP Telecommunications
    2. Call Center technology ? What is right for my business ?
    Search
    merlin02131Owner
    Oct 18, 2019
      ·  Edited: Oct 18, 2019

    Call Center technology ? What is right for my business ?

    Small businesses involved in Call center technology for campaigns today , answering calls, for whatever reason , Marketing , Sales campaigns etc. inbound or outbound , are very popular today with the offering of Hosted non Hosted Call Centers . Hosted sites are ok if you like all of your data in the cloud but in small businesses , data and money are the key to success !


    Small businesses must watch every penny !


    We also have a Hosted solution from Equilibrium if you would like to stay with a Hosted solution ! All custom tailored to your needs from 1 to a million agents ! Just mention our name and they will be more than glad to assist you !


    https://equilibrium.com/equilibriumnew/


    That is why we offer these 3 fantastic solutions using either 3CX or Grandstream and of course Equilibrium !


    3CX utilizes great features like Queue strategies for routing , inbound and outbound calling via sip trunks Custom reporting with a LOT of detail for your business !! Live chat and talk features that enable an Agent to talk directly to a Customer !! Listen in feature allows a trainer to listen in to a new Employee to help train ! Server side CRM with a host of platform integration protocols like Zendesk, Salesforce, Freshdesk, Office 365, Microsoft Dynamics and more available !!

    Take a look for yourself !

    https://www.3cx.com/phone-system/contact-call-center/


    Reasonably priced and affordable for your office as it comes with 3CX software for your telephone system as well ( All in one ) ! Prices vary for telephones agents trunks ( Telephone lines ) etc. We can quote you a price today as it is a very quick and painless phone call !


    An example : $585 per year Includes up to 8 paths for sip trunks ( You supply sip service )Note : for a smaller telephone system only- software is free but the Call Center Solution is extra for the Pro edition , unlimited telephones that you can install of any sip type , and each year renewable ! No fuss no muss ! Plans for multi year maintenance as well !


    Lose those Telco line charges by utilizing SIP trunks !!



    Grandstream has a comparable product geared more for the small business market / Less features but still robust and easy to use ! Grandstream offers a fantastic saving on their UCM products for small medium ( SMB ) Business ! The UCM 6202 6204 and 6208 product line along with up to the 65XX lead the way with allowing 2 4 or 8 analog lines to be added into the system , PRI type services can be added as well with an external 4501 type gateway ! From virtual queues that call back , to queue strategy algorithms to fit today's needs , position in queue announcement , CRM to IVR custom recordings and much more !


    This can be tailored to fit your needs as you grow or if your business model stays the same ! Start with 2 , 4 or 8 analog lines to be added into the system , PRI type service can be added with an external 4501 T1 type gateway ! Note Maintenance contracts are highly suggested !


    Prices start around $600. Plus Telephone device costs ( 5 users = 5 new telephones )

    Monthly sip trunk charges extra from carrier

    No Telco line charges

    Maintenance contract Highly recommended for peace of mind !


    Take a look at the features !

    http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_call_center_guide.pdf


    So when you are looking for solutions , look to the smb products to fit ! Hosted Services may be costly for some businesses as it adds up each and every month . Ownership is still a fantastic way to keep your data and communications safe and in house also !


    Give us a call today and we can walk you through the needs and wants as well as build a proposal to show you the advantages and disadvantages !


    https://www.rpoctelecom.com/book-online

    sales@rpoctelecom.com

    781 563 9733

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