Forum Posts

merlin02131Owner
Dec 08, 2020
In VOIP Telecommunications
Good Tuesday Morning on this 8th day of December , 2020 , the year of the Pandemic ! After having our system in our office for over 2 years now , I am amazed at what We can do ! We have a couple of phones in Texas , one in Tennessee and one in Upper State New York ! During this time we have tested out video and audio conferencing via web apps and software apps for pc's and I Phones !! I must say that once it is set up , its astonishing at what can be done in terms of simple telephony , conference and presence , Voicemail , NOW live chat is available ! All for pennies on the dollar ! We have built 2 platforms and are in the process of tying them together now as one is local behind a firewall and the other is in the cloud ! Both are fantastic and always available !! So simple to set up and easy to deploy it is one of the best VOIP based systems on the market today ! Call and ask us about the technical datasheet information that we can give you to help you make a solid decision ! Cost effective easy to use feature sets and web based apps that are incredibly powerful and easy to use ! Sets right up on a windows 10 Professional Windows 2016 server plaforms , Rasberry Pi cana kits Virtual servers , Linux servers and more ! We can build a system locally ship it to you and deploy in minutes ! Our systems are prebuilt and using your network settings are deployed either remotely or by an onsite technician as we can help you cut the installation time down to hours instead of days depending on the size and scope of the work saving you costs on installation !! We work with your folks onsite to install or assist you in the installation of all equipment / and the build out , how many telephones , button programming on your telephone sets , any groups needed for answering calls , call forwarding of telephones , what kind of phone lines how do you answer calls , Receptionist or day and nite auto attendants , Days closed Holidays out of office call forwarding of telephones and much more ! We send a system to you to deploy on your network , We prebuild all of the telephones so you just plug them in on your network ! We supply POE switches for an added cost if necessary or you can choose to plug the telephones into a local Power plug but they must plug into a network connection , your pc's in that jack now can plug into the telephone and the telephone into the network jack ! Whether you are in need dire of a Telephone System and other network related equipment or just looking for long term solutions ( RFI , RFP etc. ) , We have what you need ! Over 45 years in the Enterprise business , serving Customers with almost every need from the East Coast to the West Coast ! 3CX can be customized in numerous ways and even can handle a call center for your areas where you need to set up Call Distribution to agents or people who need to take phone calls from customers , all with cdr reporting and detailed Call Center Reporting information to help your business ! There is no limit as to the amount of telephones that you can add as there are no licenses to worry about except for a yearly cost which includes everything ! Add in as many SIP based trunks that you wish ! Add in an analog gateway or a Digital gateway to connect to local telco services !From standard to Pro to enterprise pick and choose your license to fit your needs and that is it ! You own it and free support is included for one provided by RPOC Telecom ! So you have support for the first year for free ! Add in work from Home Technology like a web cam Headset Low end or high end telephone or even just an i Phone app to run on your cell phone and a few other gadgets to make the home office complete and its unbeatable in today's market ! Costs for everything can start as low as 20 dollars for a single sip trunk with name and number - CNAM - caller id that you can change , 3CX software yearly cost (* Broken down monthly ) and the price of a telephone , or you can use your i Phone and run our i Phone app !Tell us how many users and how many phone lines you need and we can give you a price but on a standard package the first year is free ! The folks at RPOC Telecom 781 563-9733
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merlin02131Owner
Oct 06, 2020
In VOIP Telecommunications
Good Morning After taking on the Grandstream IP PBX UCM based products , We have a few installed , they are a great little product loaded with small and medium business features . Low cost simple installation if you go thru the pain of your first and second installation ( Learning Curve ) , it was actually not bad to build ! There are caveats as with every IP VOIP Based system on the market today as they all claim some sort of enhancements and great features until you install them and find their weaknesses . We cannot put all of our findings in this post but We have tried to give you as much info as we could for now ! More to come later on ! We have installed a few but 2 we will mention as they all seem to have the same plus and minus qualities ! A 6204 with a 4501 Digital gateway and a 6208 - 5 line systems . One great mentionable feature : Analog line tools as I am impressed with as we had some imbalances on the Telco side ( Everyone knows how that goes with Verizon or other carriers ) , and the 620XX actually has a button on the analog lines screen to check line voltages and impedances and balance the lines automatically and worked ! Takes a LOT to impress me today but this is a great tool ! 1 Line would not come up and we used the tool to see if we could balance the line as low voltage etc. type of issues . It worked and the line was restored ! Telco end of line type as in miles from the Central Office on Copper with the splice bag wide open and wet up on the pole . So here we go with a quick list of a few noticeable issues and kudos ! System 1 : UCM 6204 with a Digital 4501 Gateway UCM 6204 The system uses a built in feature called zero config on ALL UCM IP PBX products . Takes a bit to get used to and make sure you have an internet connection otherwise a lot of hair pulling and cross eyed moments attempting to figure out why things do not work as the system on boot needs to talk to Grandstream , download updates and templates as well . The system can be set up with templates and adjusting user features and button programming via the templates . Not a bad idea as they are similar to a Class Of Service in modern PBX systems . Going individually into each telephone and setting buttons up can be time consuming as this allows you to set a template for the telephone style , 1600 1700 2100 2600 series as a Telephone example , and everyone gets what the template dictates . Of course multiple button patterns and feature choices = multiple templates . 4501 Single Span digital Gateway The 4501 Gateway was actually pretty industry standard in a simple network with no surprises albeit reverting to Chinese language every time you log on and off . We had 2 networks : 192.168.2.X network routed to a 192.168.1.x network . For the Gateway and the UCM 6204 , Once the network changes for standard setup were made , on to the PRI as nothing here to say except all industry standard to start ! Standard telco features but a bit confusing attempting to take engineering developer language with Telco language ! Once you see the feature sets it is pretty simple to set up and get running ! However one HUGE NO NO in the telephony Engineering World ! Collision on trunks a serious reality on a busy system ! How many times have we heard this before ? Get ready for it if you have a busy span , 12 or 23 Channels , We had 12 on a frac PRI Span with a selected D channel which was working pretty well , but they do NOT support descending order ( Choose last channel for outbound calls ) . It does not work , So we opened a ticket almost a year ago on it and they told us that it is not supported at this time but in the future- blah blah blah for no way as the feature request was like a bill in Congress ! Gone and forgotten , move on etc. What was very bothersome is the fact that Grandstream Engineering does NOT see this as a serious issue !! We asked too !! Sip trunks Seems that these systems are designed for sip trunk type networking features rather than the traditional type of telco supported analog and or digital type systems . Features like call forwarding and redial not working on analog and digital trunks but do on sip based trunks . We have not yet tested out complete feature sets on SIP Trunks as we are working on it as we speak , but have found an eerie pattern here . Caller ID name and number format caller id changes all work rather well with no problems if set up correctly . 6208 Analog lines and features Be careful as issues with features . Redial which I have been trying to get working for almost a week now , still will not work . Simple feature that should just work right ? Nope . After inserting a 9 into the 2616 phone , it works ! However internal features like call pick up now see a 9 added into the string ( ** ext # now 9**ext # and other feature sets affected as well ) . is this a way to address this issue ? Not sure as we have tried several other unsuccessful ways like appending and prepending dial plan entries on the system to no avail also as It seems as tho the feature sets again , work really well with sip trunks but not with traditional circuits as it is claimed . Another open ticket with Grandstrema and it does not look good for a simple resolution ! Hate to say anything bad but the world will NOT convert 100% to sip products overnight and Grandstream's lack of leadership in support to resolve these with Engineering , well , is not conducive to the customers requests . These are great products for small businesses as low cost easy to install and great technically except for features ! Sorry to say this as they also close tickets out without resolution and Sales never returns calls or gives completed answers to questions when you bring customer issues to light . We have 4 tickets right now with no resolution for a year or less . So why continue to install the product ? Because of the cost which today is mainly one of the only reasons for products like these . If you or your customer can work around these issues , then they can be a great little product as its not all bad ! Grandstream 2600 Carrier grade Telephones So these systems paired with 2100 and 2600 series telephones work rather well and we love the 2600 series WIFI phones for easy set up and ease of use to the end user ! We loved the phones as they work ! Again feature sets must be controlled by the IP PBX and NOT the phone ! Setting the Telephone and Networking up was easy as : DHCP SSID log in to your network SIP Server IP Address SIP User Auth PWD And you are up and running ! The telephone , if the templates are set up correctly , downloads the info from the UCM 6200 template prebuilt and the buttons are correct . We can talk more about protocols like LLDP and others but not now as we used all of the basics ! Great color display Caller ID functions are spot on and the buttons are ok but need to get used to . So overall not a bad little system but get ready for some fine tuning on the installation at almost every site ( As we all know every site IS truly different also but a bit more with these systems ) . Are there some flukes ? Sure but overall manageable as there are some things and quirky reminders of being an Asterisk system and small business etc. but overall it is not a bad little unit for the cost ! After many years in the VOIP IP PBX business , and many years prior to that in the Call Center technology , PBX Digital and Analog world of yesteryear , Todays world is a LOT different than years ago as quirks like this are accepted as works as designed types in the IP based PBX world . Again its all about the cost and the features as we love the 2600 series wireless telephones as they work and work well ! Hope this helps and please reach out if any questions or comments ! Thx RPOC Telecom !
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merlin02131Owner
Sep 29, 2020
In VOIP Telecommunications
Greetings ! Some great news here at RPOC Telecom ! During this Covid-19 time in our lives , A mighty Thanks to Our Customers for their trust in RPOC telecom , as we are here to serve ! Thank You to all ! This morning RPOC Telecom announced that we would become a 3CX Hosted Services Provider ! 3cx a reliable , reputable and dependable IP PBX software based manufacturer has set up their own web hosting ISP sites providing 3cx Partners the ability to support our Customers and End Users by supplying Hosted telephone services direct ! RPOC Telecom has decided to enter the Hosted services market and provide the standard 5 9's reliability to Customers who choose to break from the norm of high Capex and Opex costs by lowering overall monthly premiums and support of Small Businesses ! Our services are no different from any other platform Provider except we support each and every Customer with the motto :" Customer are always right and Customers always come first " , and in some cases We give more bang for the buck in lower yearly cost , more features that you need to run your business and NOT spent on fixing technology ! So let us help you remove the burden of higher costs with software and hardware maintenance and costs adjustment of Your yearly Telecom Expenses ! Our rates are set with discounted options for the SMB Market also ! Small businesses should NOT have to pay the same as large Corporate rates and some Corporate rates should be discounted as well ! Month to month , yearly , 2 year , 3 year and even 5 year and beyond contracts available !! RFP's ? We can supply your Company with detailed information to lower costs via comparisons with reliable telephone sets or apps sip trunks for inbound and outbound dialing free remote maintenance a review of your network capabilities to support Hosted services and more ! RFI? We will be more than glad to assist in your effort to obtain as much information to help you in your preparation for Telecom changes including your existing infrastructure ! So what do Company End Users get ? 100% Remote worker support as we know that when you are home things don't always go right ! Remote Workers can now Video and Audio call and Conference with Colleagues via the web client ! Just log into your web client via a browser and set up a video call ! That easy ! Just choose a user and click ! Leave the rest to us ! Being a hosted service , there is no need for any major changes to your Corporate or Business network ! There could possibly be small changes in the Corporate firewall ( We would discuss and make sure this is secure 150% prior to any changes ) to allow your phones to contact the 3cx system but in most cases no changes are necessary for voice and / or video .. Plug and Play ! Note : We use our i Phones quite a bit as well as our PC apps and desk telephones so you have a choice as to remote workers and their devices to use ! All PC and i Phone apps are free also via 3CX Take a look at some of the dedicated features supported at no cost : https://www.3cx.com/phone-system/hosted-pbx/ On a footnote : Just recently I had some issues with Verizon FIOS and sat and experienced the most worst Customer Service ( Artificial Intelligence as well as no support personnel available ) in my many years of being in this business , over 4 to 6 hours to get to chat with a service tech online and could not help , and 3 times over the past month and still no fix to a dead phone line . No one should have to go thru that as I was amazed after personally experiencing this .. Our 3CX provided platforms are state of the art , working in conjunction with major internet Service providers , We assess your current Office site network set up to make sure that there will be no hidden problems prior to acceptance of the services ! Part of our installation assessment includes the amount of bandwidth , types of traffic , any servers or other network devices utilizing your bandwidth and any other hardware or software in order to make sure your Business is capable in your current set up to handle the new traffic and phone son the internet . After this assessment we will write up any wants needs or changes necessary in order to make sure complete satisfaction including any type of costs necessary like increasing bandwidth etc. if applicable . Our systems are also capable of video phone to phone conferencing and chat so we always include any needed improvements in our assessment ! So if you need to make a decision and are in search of reputable services , Please call today as we would be honored to acquire your business but we will work for it and give you the best rates and service first and thru out your contract with RPOC Telecom ! Thank You Regards RPOC Telecom Team email : sales@rpoctelecom.com Or call us at : 781 563-9733
3CX Hosted Services now available content media
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merlin02131Owner
Aug 20, 2020
In VOIP Telecommunications
One stop shop and you can be up and running in about 1 day ! Call us today at 781 563-9733 and be on your way to ease of use ! Leave the tech stuff to us ! One of the most popular issues today is working at home and being able to adjust for business calls , video or Audio or both . With so many choices its hard to compare and find the right tools ! Most people rely on Windows , cameras and audio included , logging to places like Zoom and others . For a Company , It can be costly for those who need the service each and every day . Monthly fees start adding up pretty quickly ! Another choice : 3CX IP Based PBX Audio and Video Conference calling ! 3CX for Video Video calls from the office ( Create a link and email it to your participants ) and its all for free or small monthly cost . Loaded with internal features like external call forwarding (You are on the road with your cellphone ) and need to have the caller go to your business voicemail if you don't pick up along with a long list of useable features and not just plain old never used kind of features !! Using products for audio and also video calls like the latest in video phones are becoming very popular and Snom Poly Grandstream Yealink have some hot products in this marketplace due to trial and errors already solved guaranteeing clear crisp concise streams to make your calls flawless ! Almost every VOIP based telephone will work with 3CX so We advise to find the right choice ( Size buttons etc. ) for you or call us today and we will help with a selection to fit your needs along with discounted pricing to suit the home office Small Business Office up to the Large Corporate Building(s) Hotels Remote sites Nursing Homes Hospitals Auto dealerships - Every business plan today ! SIP based systems have so much power over traditional systems as you can customize a SIP System in so many ways ! Technically they are easy to set up from secure Audio and Video stream Security and protecting your network from intrusion in so many different ways . As a home user , you can make business calls form a remote system or right from a home based IP PBX telephone system ! So below we added links for some of the most popular choices as they come with many standards and buttons along with types like full video or full audio AND video capabilities ! We support what we sell with a quick telephone call too ! Grandstream 2600 series and Snom series have wireless telephones that we truly support ( And we have them in our office also ) ! Simple set up templates for your button patterns and more ! We can help set up a home office / Small Business Office by networking solutions that don't break the bank and give you items like gig switching with POE capabilities , supported firewall , increased speeds for enhanced performance and more ! So why pay top dollar and then try to find someone to install service and maintain your purchases ? The below Suggestions allow for no maintenance High audio clarity and loaded with features connected to the 3CX platform ! Select form Video to Audio and video series for whatever your needs and your budget ! Every selection comes with a 1 year rpoctelecom Warranty with remote set up help ( Onsite is available for a cost ) So imagine sitting in your home office , Open up a web page and click a couple of pages , set up a video link and email it to anytone you choice ! Value added items : Free !! Just supply a windows 10 Pro PC or spin up a Virtual Server ! Conference calling features via your PC or I Pad or your Telephone Video camera ! All for the price of a Telephone or Telephones and only a one time charge for installation of 3CX ! Standard version is free for 1 year , subscription based pricing after the first year NO hidden charges no monthly fees unless you choose a larger version of 3CX ! See for yourself ! https://www.3cx.com/ordering/pricing/ Our website main page has a link for a free 3CX license ! Snom Telephones https://www.snomamericas.com/ip-phones/desk-phones/d7xx-series-next-gen https://www.snomamericas.com/ip-phones/desk-phones/d7xx-series https://www.snomamericas.com/ip-phones/desk-phones/d1xx-series Grandstream VOIP telephones http://www.grandstream.com/products/ip-voice-telephony GRP2614 multi button with display full wireless telephone http://www.grandstream.com/products/ip-voice-telephony/carrier-grade-ip-phones/product/grp2614 Poly Telephones https://www.poly.com/us/en/products/phones/desk-phones Yealink Telephones T Series Telephones On the web page just click to the next link : T5 T4 T3 T2 https://www.yealink.com/products_list_15.html#filter2
Audio and Video Conferencing for Small Business Home Business via 3CX and VOIP Phones ! content media
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merlin02131Owner
Jun 26, 2020
In VOIP Telecommunications
Cambium Networks is not a popular name like Cisco Netgear Ubiquiti D Link Aruba Linksys Extreme etc. in the US but Located in Rolling Meadows Illinois , Cambium has been around for many years and with an extensive Engineering portfolio of wireless wifi cellular products , and They are pretty good at what they do ! Need to reduce costs ? Call for a free consult and see the low cost difference in your CAPEX budget to start ! OPEX forecasting will surprise you as well ! Engineering for your site ? We can handle all of that for you and give you options with serious resilience built in to save your IT dept from catastrophic occurrences !! Incredible five 9's reliability in every product ! Our installed 400 and 410 Access Point products , have been in for over a year now , and no issues to report at all ! Being a Partner we can help and assist you from Product Selection , Engineering , RFI's to RFP's and to Purchasing and Installation ! From Colleges , Institutions , Schools , Colleges , Automotive dealership , construction site , Large Businesses ? Multi locations ? Ethernet based , Cellular ? They have it all and have an extensive portfolio to prove it too ! From point to Point , Point to Multipoint for general or specialized businesses , The products work and are reliable 100% of the time ! In terms of engineering , it is incredible and a network Guru's dream product ! We at RPOC Telecom install these AP's and I have to tell you that they are a snap to install , totally cloud managed and just watch the activity on the cloud screen and see connected clients , speeds , everything !! Below are links to the datasheets and I suggest a download as you will be impressed by the technical parameters including thru put seamless roaming increased speeds to 2.5 gig on the 3-8 ! See for yourself and peruse their whole product line from indoor to outdoor to ap's to point to multipoint and more ! https://www.cambiumnetworks.com/products/pmp-distribution/ Call us today and see how we can make a HUGE savings and selection in your Wireless decisions ! And with their new WIFI 6 products , These AP's are unbelieveable in what they can do ! We have added them to our portfolio of products !! XV3-8 Wi-Fi 6 Access Point Enterprise grade software-defined access pointHigh-density architecture reduces the equipment required while leveraging automation to deliver SLA. XV3-8 includes seamless roaming, fast roaming, automatic RF optimization and interference avoidance to automatically optimize performance to specific local needs. This Software-Defined 8×8 Multi-Radio AP is equipped with dedicated scanning radio and BLE, WPA3 secure public access, Application Control and 802.3bz Ethernet optimized for high density deployments. DESIGNED FOR HIGH DENSITY AND EDGE SERVICES The XV3-8 features a total of five (5) radios to deliver a nextgeneration network with edge services with high capacity and high density. Three data radios can be configured as two 5 GHz 4x4 plus one 2.4 GHz 4x4, or the two 5 GHz radios can be combined into a single 5 GHz 8x8 radio with the maximum power and performance of the 802.11ax standard. A dedicated network scanning radio provides continuous network monitoring to enhance security protocols, detailed network reports, and automatic RF optimizations. Add the Bluetooth Smart 4.1 IoT radio for BLE-based location services and you get a multi-radio, highcapacity Wi-Fi 6 AP designed for the most demanding networks in enterprise, education, retail, and public venues. XV3-8 comes with Limited Lifetime Warranty providing return and repair service on the access point from date of purchase until end of life of the product. OPTIMIZED WI-FI FOR DOMINANT CLIENT DEVICES For networks dominated by legacy 802.11ac client devices, the dual 5 GHz 4x4 mode will double network capacity to maintain high-bitrate services as density increases. As the devices migrate to the new Wi-Fi 6 standard based on 802.11ax, the XV3-8 SDR can be quickly converted into full 8x8 operating mode via a simple configuration change. No firmware change is required to support this mode. Where to BuyDownload Data Sheet XV2-2 Wi-Fi 6 Access Point Enterprise grade software-defined access point XV2-2 continues the enterprise network convergence with edge-intelligent AP managed by application-intelligent Cambium Networks XMS or cnMaestro™ management system. Choose the management system that best fits your business and use the latest technology from Cambium Networks. Wi-Fi 6 Designed for Mobile Devices and IoT The XV2-2 is a dual-radio Wi-Fi 6 access point (AP) designed to deliver next generation networks with edge services at a valuebased price. Wi-Fi 6 technology delivers higher network speeds and enables more connected devices at higher packet quality. Wi-Fi 6 brings a deterministic model to the radio frequency (RF) layer where the AP controls the client connections, including when to sleep, when to wake and how to transmit and receive packets. The XV2-2 is fully backward compatible with existing Wi-Fi technology and enables a massive growth of low power, lowbitrate IoT devices to add infrastructure intelligence into any market. Where to BuyDownload Data Sheet So good luck and hope you see what we see in a serious product line designed to make sure your wireless network stays working and costs kept under control ! The Team RPOC Telecom sales@rpoctelecom.com support@rpoctelecom.com Call us at 781 563-9733
Cambium  WIFI 6 New Products content media
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merlin02131Owner
Jun 25, 2020
In VOIP Telecommunications
Good Morning everyone , We have been very laid back on our forum and apologies as we need to keep up to date ! Questions ? Technical problems ? Sales / business issues ? We are here and have been open all along ! As we all know the Covid 19 virus has been a real hindrance to Businesses / Sales Support etc. As we stay close to home , and try to stay safe , we get calls to visit 24/7 businesses , others from banks to gas stations and many other general businesses . We have been able to assist our customers remotely or In Person via site visits and have been safe , we wish everyone the best as we try to figure out how to deal with this virus going forward . No answers as to treatment or vaccines , it is difficult to try and put a business plan together for Sales and Services for the future . I know a LOT of businesses are struggling as we speak to a lot of folks trying to navigate this business cycle also . A lot of Restaurants are closing due to the financial strain ! Sure working from home is ideal but not in our case but it is not the complete answer either ! Due to this constraint , New business is rather scant at the moment . Unable to perform in person sales calls etc. , we have been selling via the internet and by telephone . So we sympathize with store front businesses attempting to try and open their doors / stay open / generate revenue ! Moving forward we are here for those in need or for those who just need advice ! Moving forward we will start posting more technical information in order to keep the knowledge window open . So If you have any subjects that you wish to discuss please let us know ? The best of luck to everyone and prayers for all of us for a bigger and brighter future ! Stay safe and stay the course !! Times WILL change and we will be better and safer for it as well ! The Team rpoctelecom.com Call us at 781 563-9733
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merlin02131Owner
Apr 06, 2020
In VOIP Telecommunications
Purchase 3CX for your office ? Take a look at the features available ! https://www.3cx.com/phone-system/edition-comparison/ Greetings Everyone ! Searching for a decent iP PBX we came across 3cx a while back and are incredibly pleased with the product and the features listing as well ! Loaded with standard and advanced features it clearly stands out from the rest in ease of installation , maintenance , and more !! In no time at all and a few adjustments to the firewall , port forwarding , we had almost every feature running as well as tested ! Now each network will be different in that they are all set up with different needs and wants but can be changed to run a VOIP PBX in short time too ! So , We have 3CX installed in our office for over 2 years now shook it down pretty intensely from FQDN issues to Firewall to Anti Virus etc. , This platform out and out works and works well ! We were some of the first who used Grandstream 2600 series phones but now use probably over 8 brands of telephones from soft clients to hard phones , multi buttons to a few buttons ! Bear in mind that these types of sip products , although work well with inbound outbound routing etc. there are so many different brands of telephones feature sets and button programming that goes on , nothing is universal ! Meaning that one size does NOT fit all . Most telephones today will work with 3CX but be forewarned that some buttons on your telephones will not , like multi button appearances , dnd , transfer etc buttons should work on 3CX but other features like speed dial buttons call forwarding buttons BLF type keys etc. may not . Either way almost every scenario given to us today we have come up with solutions or work around's on almost every type of phone ,as We prefer the Snom telephones but use Grandstream Sangoma Fanvil and more . OK enough about phones as you get the picture ! Our initial system install takes approx 30 minutes for 10 telephones as the hard part is setting up the physical phones , and once that's done the rest is pretty simple ! Manually set up the 8 users : SIP user id and SIP user pwd the SIP Auth id along with a sip proxy ( PBX IP Address ) ! UPnP can be set up along with LDAP too ! Once you build out your first telephone using UPnP or LDAP , then the rest are VERY simple in a large deployment ! Adds in Extension numbers sip user pwds auth names etc. ! All in no time at all ! How about routing calls to different places , groups etc. ? Piece of cake ! We set up a standard Sip trunk and assigned an Operator extension ( after setting up our phones - 8 ea mix of soft and hard phones ) made ext 100 the operator , but on an incoming group we added 4 extensions and route calls during the day to this and we chose to forward to a mailbox , ext 101 for overflow but you can make a hunt group and forward to that as well , maybe add in music on hold , or an Auto Attendant ! So as mentioned above , We designed our call flow , which is incredibly flexible , to send calls during the day to a group with 4 phones , and at night to a Night Auto Attendant , no action to extension 101 voicemail , within the Auto Attendant the option to dial a known extension . All of these services over the network fully programmable and no external hardware or Telco charges for land lines ! Note : there is talk of major Telecom's not supporting , installing , plainly getting rid of ISDN type services by 2025 ! As for our installation , We kicked the tires running on a Windows 10 professional pc with 32 gig of memory , 1 terabyte drive and an i7 Processor but you can install this on your version of Linux , Windows 1o Professional , Virtual Machines as well ! Surprisingly simple to maintain yet easy to set up , install , program , or troubleshoot ! We have been up for approx 2 years now , upgrading to the latest codes via standard upgrades or Beta software , and by our own cause , down approx 3 or 4 times , for short periods , due to inadvertently performing software upgrades , Malwarebytes firewall , or Norton firewall issues . Need friendly recordings ? Voice prompts on almost every application from greetings to hold messages and more can either be modified or created new for your business for everything from on hold , transferring calls , to Auto Attendants Conferencing Video or Audio or both and more ! We have not had much time playing around with the Conferencing app , but , The new video web apps and conferencing apps are incredibly powerful in what it can do ! We did have a 5 party video conference last week and it was incredibly simple to start , and during the Video Con Call it was very well laid out , no Audio or Video problems and nice to see and hear everyone and navigate too as the design makes its features simple and easy to use ! I performed this via my Windows 10 Professional PC to 2 chrome books , Apple I Pad and another Windows pc ( Unsure of the OS ) ! Need to get the system out to remote workers in a hurry ? Set this up in a DMZ ! No problem setting this up in a DMZ or opening some sip ports and allow your traffic and remote workers will have no problems connecting to your site ! Easy to monitor your network via most routers and firewalls today to look for bad actors etc. ! Email to voicemail ? Yep and its a snap to set up as you need your email domain ip network server info ! Need to adapt to 365 ? That can be done as well ! How about your call center and the need to talk different protocols like Sugar salesforce etc. ? Yep that too as there are 18 protocols that you can choose from !! This software is not just for a small or medium business as it plays well in the enterprise market also ! also included is Google Firebase Cloud Messaging ! The 3CX client app is or will be soon supporting push for lower battery life on your phone apps for longer life ! We have a document of rthis to set up as it is so easy on your Google account too !! So managed services ?> Yea we got that and more ! Call Center ? reporting is incredible for the product as in detailed agent and queue information available ! Full 100% demo available to give to you if you would like to see this ! Agent strategies defined , protocols list to connect with grows to allow you to connect your onw servers and pc's for all reports ! Sugar , Salesforce for example Can we give you a demonstration for free ?? Would you like to see the power of the 3CX application ? We can even set up a small system for you for free ! Give us a call today to get a live demo and we can show you why so many companies today are choosing 3CX ! Under a certain number of phone lines ( Sip trunks ) the software is also free to use ! Unlimited phones you can put on it without licenses !!
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merlin02131Owner
Mar 24, 2020
In VOIP Telecommunications
I have so many workers and so many things to get done , How can I manage all of this as we are locked out of our office / place of business ! Payroll , Bill , checks and more need to get done ! Remote workers ! Call Center ? Teleworkers ? Just people who need to conduct and get business done from Home ? After getting many calls for service , I have seen a fair amount of people in a semi panic mode but with good cause . Most have outdated networks that cannot either do a vpn , no way of logging into the router for access or just plain shut down altogether ! Some home routers or business routers do not support network features , and people just don't know ! I had a customer that asked " how can I connect to my office and how much does it cost for a router to connect to my network ? " Oh and What else do I need ? So what are some of the ways to connect virtually to my network / Business ? 1. Simple Router for home or Business A router can have many duties like a firewall and the ability to route internet traffic inside the network and outside as well as provide hardware connections for internal PC's and it may come with a wireless option also ! Most Carriers / Providers provide this as part of the internet package that you buy from them ! 2. Router with VPN capabilities A Virtual Private Network capability is software that runs on your router and on your pc that allows you to connect to the router by building a tunnel so that Your connection is direct and is separate from all other internet traffic ! That tunnel goes between your pc and the external router allowing you to enter the network like you are sitting at your desk ! You can access servers and equipment inside your network for work or whatever the purpose ! SIP or VOICE / Remote phones - Just a note here that if you have phones at your house then your house router would need to be VPN compatible as well ! Other wise we can open voice traffic via the main router . either way this requires a little more configuration ! Existing phone systems can do call forwarding all and you can forward your desk phone to your cell phone also ! Now you may want to connect to your own desktop computer that is in the office directly , one way to do this is to make sure Microsoft remote desktop ( RDP ) is enabled on your Computer and that you know the IP Address of your Work computer . Over the VPN your home pc will run remote desktop ( free to all Microsoft pc users ) and using the ip address of your work pc allow you to remotely connect to it and show your Work Desktop ! There are many ways to connect these 2 devices together and it is usually a very easy job to add in a VPN type router and it is 100% safe and Secure !! ON top of this for Restaurants or those who need a back up to their land lines , we can install one router and give you both land and wireless services ! ALL in ONE router !Imagine a Restaurant that loses their internet connection during the day or dinner hours ! No credit cards ! And for low cost to is actually a great way to back up your network or go completely wireless ! 4G ! Look for 5G coming out maybe next year or beyond ? In our Office , We have in stock ready to ship small business routers VPN capable that are geared for remote and local workers ! Watch out for places like TeamViewer.com and GoToMyPC.com as they are great companies and have a fantastic product but are very costly and will not do a monthly contract , only a yearly and you MUST give them your credit card for annual renewal ! With a Virtual Private Network ( vpn ) client on your router , you can easily use a free Microsoft remote Desktop ( Microsoft RDP ) and connect to a local machine virtually ! And for less money than rebuilding your existing network ! So maybe you need to replace the router ? Around a thousand dollars and that is reasonable for full functionality , and you maybe You wish to add a 4G network Wireless connection on it and THAT is just a card to plug in if you lose your land network ! Today there are so many simple solutions to protecting your network with a firewall and a router or just a router for maybe just cloud applications ! Its all in what you need and most sites can have different requirements form restaurants with Point of Sale equipment to a common business that needs a firewall and a router to a small business with maybe a couple of computers and just a router with a firewall ! Questions ? Cost ? Labor ? What does it take ? Cal us and we will be more than glad to help out and see what We can do to expand your remote worker capabilities ! We can set you up in possibly 24 hours and have you online with networking or even a phone system with phone lines and remote telephones ! So call Us today and have a Professional Conversation and allow us to help your make life easier in these troubled times ! And NOT break the Bank by doing this !! Rpoctelecom.com sales@rpoctelecom.com 781 563-9733
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merlin02131Owner
Feb 08, 2020
In VOIP Telecommunications
Greetings ! We have been getting a lot of folks asking us about advantages and disadvantages of Hosted phone services lately . And in the conversation there seems to be something developing here . Some companies in doing diligence are steering away from in house phone systems but the cost is not really the main issue ! An example is reliable phone service for a low cost while being able to use my phones from any location in the US and reliability ! ALL by an IP address in my phone ! So here is an example for a small business that we sell regularly : A telephone on your desk around 33 dollars a month A sip trunk around 21 dollars a month 1500 minutes ? Almost unlimited usage So starting around 54 dollars a month for 1 phone and one phone line ! Price varies but this is where RPOC Telecom is right now with our Customers ! For 10 telephones and 5 outside lines the cost is around $330.00 for physical telephones and around $105.00 for phone lines You can have your own telephone lines that you have been using , have them ported ( brought over to A Sip Provider ) and see no changes to your existing service except your phone bills will now be lower ! And if 1500 minutes per line is not enough then we can give you a higher minute plan or lower usage charge per minute to fit your dialing needs ! So 10 phones $330 per month 5 phone lines $105.00 per month 1500 minutes per sip trunk ( Phone line ) A total basic service of around $435.00 per month ! We also must tell you that there are set up charges for a one time fee to build your system in the cloud as well as looking at your current network infrastructure to make sure it is compatible or robust enough to handle your network needs and telephone service over the same router / internet equipment currently installed ( No charge to review with you ) . This could mean some additions to equipment and your cable internet provider bill possibly to bring in more internet band width ! This is always reviewed and suggestions are made to keep monthly expenses low ! We can also customize your service for a 1 year 2 year 3 year or anything in between or longer ! No hidden charges no maintenance fees and immediate service if you experience an issue ! And speaking of immediate service , usually in a few days we can have you up and running ! Sign the deal , We build your system , We come to your office and install ! Note that any changes that may be needed may take a bit longer if we need to port numbers from the local telephone company or deal with your local Internet service Provider or add equipment and cable at your present or new location ! We schedule this out with you to fit your needs ! A certain note here is that you can do SIP trunk Faxing as well . A brand new service is usually 1 to 3 days complete with new phone numbers and can be accomplished in less time an emergency etc. but most of the hold up is usually getting telephone lines , Most likely existing phone lines or So consider a service where we can lower your costs , give you secure services maintain your service at a very high standard and payment sto fit a tight budget ! We would be honored if you would contact RPOC Telecom and we could start off by introducing ourselves Involve you in our available portfolio of services available and build a quote for you to serve you into the next many years ! Thank you for reading this article and please feel free to reach out to us as this could be the beginning of a great business relationship ! Thanking You again ! RPOC Telecom team Sales@rpoctelecom.com 781 563-9733
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merlin02131Owner
Dec 05, 2019
In VOIP Telecommunications
Great video for the do it yourselfer ! https://youtu.be/q0NoZCBOY5k
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merlin02131Owner
Nov 29, 2019
In VOIP Telecommunications
Come check out our store with over 830 items and see what we have to offer ! Major VOIP and Network brands for the Small Medium and Large business items that create some serious tools for your business , and for your people to use ! From hosted services to networking to carrier to VOIP IP based telephone systems and Telephones and much much more ! Our store is no different than any other Internet store and we also Install what we sell ! Major credit cards accepted ! Do it yourselfer ? Buy today and install tomorrow but if you have an issue ? Our support staff can help ! Need a deal on some new telephones to replace your older hosted phones ? Multi button color displays , Video Telephones ! We can help with some of the latest and best designed in today's market ! AND at lower prices too ! Problems setting Video Telephones up ? We can assist in troubleshooting your network and find the cause and fix it for you too in most cases ! If we cannot fix it we can identify the issue so you can talk to your vendor or we can get one to help you ! We offer a full line of Security cameras and NVR / DVR type of recording devices too from Grandstream and Han Wa South Korea ! Not to mention some serious reliable trustworthy cloud registered manged and accessible Access Points from Cambium , one of the world leaders in wireless products including point to point or point to multi point bridges and many more wireless solutions to help you get ahead of the rest of the pack ! We offer savings of 15% off MSRP and even more on certain items ! We cannot publish a list of products offering 25 % , due to our website not allowing us to distinguish our products between 15 % and 25 % savings ! If you contact us directly we can discuss this with you and save you time and effort in your next purchases as well as save you today ! But behind the scenes we have networking solutions and Carrier services from many major Companies like Verizon Broadsky ATT Comcast and more ! Switching solutions start at 1 gig 10 gig and 40 gig port switches from reliable vendors like Netgear and Cambium and others too and the cost savings ? Incredible prices ! A netgear 48 port poe fiber port switch for only 624.99 ? Minus 15% today only 4G LTE Service from Broadsky example : $69.95 per month will get you a router for land based network AND 4G LTE . Thats only 839.95 a year ! Have a business in a power prone area ? A battery back up and LTE service will let you work when everyone else shuts down hard ! A restaurant ? A convenience store ? A gas station ? we specialize in these areas for Network voip security and more ! So call today or just stop by and see what we have to offer ! You won't be disappointed and you can always call us ! You can even drop us an email with your needed info and we will return it within a few hours with comparative and competitive pricing and solutions ASAP ! 781 563 9733 Office 781 762 2685 Fax sales@rpoctelecom.com
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merlin02131Owner
Nov 11, 2019
In VOIP Telecommunications
IT CloudView Managed IT. Seriously Simplified. 📷 Dashboard View Unified Capabilities Powered by Cisco Meraki From a single pane of glass, you can monitor and manage Wi-Fi access points, LAN switches, security appliances, SD-WAN and video surveillance cameras. Allstream IT CloudView is your complete, centrally managed IT solution with an easy-to-use, visual dashboard. One Complete Package Allstream provides everything that you need to get started. This simple monthly service includes hardware, software licenses, installation, training and ongoing maintenance.📷 Do More with Less. Maximizing support and allocating necessary funding for IT systems is crucial to maintaining a competitive edge. But implementing and managing disparate IT systems – along with cumbersome troubleshooting across multiple platforms – is time consuming, and making costly capital investments in quickly outdated technology doesn’t always result in a substantial ROI. IT CloudView can help. A Single, Simple Dashboard 📷With end-to-end visibility into device locations and performance, IT CloudView enables secure monitoring, application control and management of your entire customized IT environment from a central dashboard. • Collapse disparate systems into one • No expensive IT overhaul • Easy to manage from anywhere at anytime • Instantly see network trends and anomalies • Built-in security capabilities • Address safety concerns and lower insurance costs • Uncover visitor traffic trends, dwell time and visitor loyalty • Enhance your customer experience with high-performance Wi-Fi • OpEx model frees up cash flow • 99.99% uptime Get a no-obligation consultation Capabilities of IT CloudView Enterprise-Grade Video SurveillanceHigh-definition, encrypted recordings with machine learning capabilities by state-of-the-art cameras.Broad Range Wi-FiSecure, fast wireless connections for high-density networks with simple-to-use guest options.Simplified Local Area Network (LAN)Cloud-managed switches to build high-performance networks and simplify management.High-Performance Software-Defined Wide Area Network (SD-WAN)Securely connect your locations and access critical cloud applications with failover options.Comprehensive SecurityNext-generation firewalls, intrusion prevention and content filtering.Integrated Device ManagementUnify management and control of mobile and desktop devices by automating policies and security. All-in, Worry-Free Implementation with IT CloudView With Allstream IT CloudView, a unified solution is custom-designed and managed for you by our IT experts. Even better, we can bring IT CloudView together with unified communications, Internet, data and cross-border connectivity. We’ll have your back every step of the way to keep things running smoothly — which will get your IT people out of the weeds on day-to-day management and into the initiatives that bring strategic benefit to your business. Key Features 📷 Centralized Cloud Management Securely monitor, manage and troubleshoot your entire IT network from a single dashboard. 📷 Flexible IT Solutions Choose the devices and management approach that works best for your business. 📷 IT Expertise Gain a partner with Allstream’s certified technicians who have extensive experience installing thousands of devices. 📷 Personalized Service Receive dedicated installation resources, specialized training and ongoing helpdesk support. 📷 Future Proof and Highly Secure Deploy a Cisco-based cloud solution that includes access to future technology & security updates. 📷 Simple, Bundled Pricing No upfront capital costs and low monthly service fees, with the flexibility to pay for only what you need. Trusted Technology Powered by Cisco Meraki, the most trusted source of IT networking and security solutions in the world. Distributed by Allstream, an Official Cisco Meraki Reseller and a Cisco Gold Certified Partner. Allstream is one of the longest standing Cisco partners with over 15 years of experience deploying customized Cisco solutions. 📷 Ready for IT CloudView? Talk to an Allstream IT CloudView expert to learn how quickly you can implement this solution in your business.Get Started
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merlin02131Owner
Nov 11, 2019
In VOIP Telecommunications
Thinking ahead of a possible disaster ? One of the common issues today is that a LOT of companies are looking for redundancy and cost effective back up . A great feature to sip is that if you lose your main IP PBX you can automatically switch to another account for calling ! These solutions are not for everyone but those who need to be protected in inclement weather , accidents , power loss and other real life situations today can use by just calling and we can help you sort thru these issues and give you the best possible solution for your business !! Company A is sold an IP PBX Maybe 50 phones more or less Small Call Center and your people make money on the phones ? A Windows Server running 3CX or an IP PBX like Grandstream or even a Carrier issue and the server or IP PBX goes down ! Technical help is a mile away if you are lucky and not available for a few hours or more ! What do you do ? Who can you call for immediate assistance ? Chance are there is nobody to come right over but You can now help yourself to a few solutions that could pay for itself with one major catastrophe ! Are your telephones and network that important today that it costs you a LOT of money if they are down ? Supposing you just lose your network and your Customers cannot pay ? First on VOIP telephones there is a window in the physical telephone that sets you up in what we call an account . All SIP Telephone systems use account 1 for the main SIP account . Almost every provider/manufacturer have built in multiple accounts for just this scenario ! Example : IP PBX is set to account 1 in your local office . All calls are supposed to register with your office IP PBX . The way it works is simple : Account 2 can be used for a cloud account / hosted services account for a back up ! Or reverse the issue as in your Hosted system goes down and you need a local IP PBX ! So account 2 would be registered to the hosted IP PBX ! If account one becomes unavailable then the telephones immediately start using account 2 ! Of course there is an added cost for services as setting up an IP PBX and a Hosted account cost money ! But how much is an hour of downtime worth in terms of lost revenue ? The next issue relates to your network connection via your local Carrier ! Supposing your network goes down ? Pole got hit by a car or bus etc. Terrible weather brought down the wires and you now have no internet and no inbound or outbound calls ! An easy fix for year is wireless 4G ! Cost is around 69.95 a month ! There are many equipment choices out there today to accomodate what is described above ! We use a modem manufacturer - Cradlepoint - Who has a Pretty solid router that comes free with a lot of Carrier choices and with a SIM card to your 4G Carrier and when the lights go out the internet stays up ! You can check with your local provider and see if your router is 4G compatible ! If not then you may want to consider resolving some of these quick tip items to protect you ! Now what about those terminals or necessary computers and the router we mentioned above ? ? Battery back up for Certain PC's and terminals are rather inexpensive today but the cost is unimportant when you are billing thousands of dollars an hour ! A few Battery back up units for a few must have machines and the network equipment would pay for themselves ! We cannot stress enough for back ups to almost everything we do in businesses that need critical networking and data in order to operate but we try to give the best solutions for a fraction of the price ! Are some over kill ? No not really but you can always add more to the scenario if you feel you need more devices / pc's POS machines servers etc. So make wise decisions and you can implement some pretty rugged back ups to keep you in business when the lights go out or when an accident occurs ! Good luck and please feel free to contact us at anytime to discuss these types of implementations !
Utilizing practical SIP and network technology  content media
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merlin02131Owner
Nov 05, 2019
In VOIP Telecommunications
Data switches come in various sizes and the issue today is that connections need power to run ! You do not need ot have 120 Volts ac running thru say a camera or a telephone now as they use very low wattage like 60 to 809 watts per device ! Almost all Switch manufacturers now build power into the ports so you do not need a plug and an electrical plug to the telephone camera or some other types of network devices ! Think Internet Of Things coming as everything now derives its power from the local switches ! A great read for small businesses to save money and aggrevation sorting wires etc. ! To read the entire article form netgear please click the link but you can read almost the whole document here below ! https://community.netgear.com/t5/Smart-Plus-Click-Switches/How-does-Power-over-Ethernet-Work-What-is-PoE-Learn/td-p/1818935 Wouldn’t it be great if you could plug a device into one cable into your network, then that device would be instantly powered, and connected to your Ethernet Network and be ready to go? With industry standard Power over Ethernet (or PoE) and PoE-capable devices, it's almost that easy! But, why should a small businesses care about PoE? Below are just a few benefits of PoE: No need for an electrician to add new devices to your office. Just run Cat cable. (What is Cat Cable?)With PoE you’ll have the option to centralize the control of networked PoE devices. With some switch products you’ll even gain the possibility of remote management.The capability to extend the reach of your network and wireless network.Easier deployment of networking in hard-to-wire environments such as old or “protected” buildings.Get extremely reliable and often redundant power supply for connected devices.Don’t need to “find a plug or outlet” for PoE devices.The flexibility to move Devices to new locations quickly and not be tethered to outlets.Add new powered devices quickly just by adding a new power over Ethernet (PoE) switch. What exactly is PoE? Or “Wall-warts be gone”! A standard non-poe Ethernet switch can send data using a very tiny amount of power using Ethernet cables. However, standard category Ethernet cables (sometimes called RJ45 or Cat5e, Cat6, Cat7 cables) have the amazing ability to handle and deliver much more power than is needed for standard data. PoE or Power over Ethernet is defined by the IEEE 802.3af or 802.3at standards. With a PoE Switch data and power are transport in an extremely safe and convenient way using safe 48v low-voltage DC power.  This energy is used to power devices via the cable, instead of only providing data. Now only one cable is needed, instead of needing a data cable and a wall-wart style power supply. 📷 Say Watt? How much power can a PoE Device use? PoE Comes in several classes that can provide power to devices that use a less than 4-15 Watts with Class 1-3 PoE (IP Phones, IP Cameras, low-powered Wireless APs) and to as much as 25+ watts with class 4 PoE+ (Wireless APs, Pan-tilt-zoom IP Cameras.  There are future classes 5-7+ of PoE++ on the horizon that can provide from 40 to 50+ watts of power. For a bit of perspective on this amount of power, a USB charging cable provides approx. 3-10 watts of power. 📷What devices does PoE Power? PoE powers various networked (and rarely non-networked) devices called “PDs”. PDs is short for “Powered Devices”. The most common PoE Devices are VoIP Phones, Wireless Access Points (APs), IP Security Cameras, low-powered ethernet switches and even some types of high-efficiency LED Lighting. Other less common uses for PoE are medical devices, small embedded computers and screens, door locks, networked audio speakers and even certain types of small robotics! How does a business deploy PoE? Generally, the first thing you will want to do is source your PD’s or Powered Devices. This would usually be Wireless Access points, IP Cameras, IP Phones etc. The documentation for these devices should express the amount of power each device will need, or class they will be in. Each device will need its own PoE port on your switch (or switches) and the switch will need to be able to supply enough total power output to support your devices. The documentation on the switch will provide information on its total supplied power, and also power supplied per port.  One example would be the NETGEAR GS108PP PoE+ Switch – This switch is able to provide a total power budget of 123W with up to 30W per port across 8 Gigabit ports. This means you could have 4 ports with full 30w power budget, or 15 watts for 8 ports, or any combination in between, if you do not exceed the total power budget of the switch. Also understand that for PoE you will have a limit of 100m (328 feet) between the PoE Switch and the powered device. Remember that only the Switch that the device is directly connected to will need to be a PoE Switch. PoE Injectors vs PoE Switches. We highly recommend that you choose a network switch to power PoE Devices. But there are other options such as PoE Injectors. A PoE Injector is a device that “adds” power to a 1 or 2 ethernet via an external source power plug. While this is an option in many situations, the solution rarely scales well. There also may be concerns with security, quality assurance and sometimes even network performance. Why choose NETGEAR for PoE deployments? For one thing, NETGEAR’s huge selection of PoE switches! From small 5-port unmanaged PoE switches providing a few watts to one device, to huge 96-Port Managed Switches 10GB PoE+ Switches providing up to 1500 watts of PoE Power. Look for any NETGEAR switch with a letter “P” after the model number but before the hyphen (-), including “LP” and “PP”, is PoE-capable: for example, GS308P, GS728TPP, GS108LP etc. To find the PoE-capable switch that’s right for you, try the NETGEAR Switch Selector than Click the + next to Power over Ethernet (PoE) requirements. Did you like this Community Article on PoE? Please Kudos and share! Here are some great resources for those curious about PoE and want to research more. What is PoE Power over Ethernet Knowledgebase Article. https://kb.netgear.com/209/What-is-PoE-Power-over-EthernetNETGEAR Business PoE landing page.Research Power over Ethernet on Wikipedia https://en.wikipedia.org/wiki/Power_over_Ethernet
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merlin02131Owner
Nov 04, 2019
In VOIP Telecommunications
A GREAT READ ! 3CX has become an industry leader in non Hosted types of systems ( on premises like other tradition installs , but it beats them all out ! Robust feature sets as well as ease of installation make it unique to a lot of Companies for set up install maintenance and more ! In 1 hour we installed a 10 telephone site , then another 2 hours customizing it to our client ! Incredible and reliable on your 2016 or less Server ! Also available on Win 10 Pro bu horsepower and terabit size is recommended(Build out a High end machine with some processor speed Hard Drive space voicemail recordings etc. , cdr ) , and some memory as much as you can be reasonable with ! We like around 64 gig or better ! Remember its a Voice Application ! Reasonable Hardware switches and routers if applicable , Telephones that are all sip based and low cost as well ! Easy Installation & Management Are you looking to replace your company’s outdated PBX? With 3CX there is no need to worry about management and installation. Installation & Configuration is straightforward with 3CX: · Pre-configured templates for easy integration with leading SIP Trunk providers · Plug & Play Interoperability of IP Phones and gateways for automatic configuration · Avoid interop issues with 3CX tested IP Phones · Advanced security features including automatic updates and global IP blacklist · Deploy in the Cloud or on-premise on Windows, Linux, MiniPC or Raspberry Pi! Through the modern, intuitive management console you can: · Create, edit and delete extensions and DIDs · Upgrade IP Phone firmware · Reprovision & reboot IP Phones remotely · Import or delete all contacts at once · Perform server-side CRM integrations Deploy On-premise or in the Cloud: The Choice is Yours With 3CX, deployment of your PBX is straightforward and flexible. You can choose to run 3CX in the cloud (in your cloud account) or on-premise and keep complete control of your data. Cloud Deployment · Use the PBX Express tool to deploy your free Cloud PBX, in minutes · Select from a range of mainstream cloud providers such as Google, Microsoft Azure, OVH, Amazon Web Services, Amazon Lightsail and many more · Get your free Standard license now! On-premise Deployment · Deploy on an existing Windows or Linux machine · Deploy on a MiniPC Appliance or Raspberry Pi! · Virtualize and segregate on Hyper-V, VMware or KVM Security & Backup When it comes to VoIP security, 3CX sets the standard. 3CX’s inbuilt security has been exclusively developed to protect your PBX system from attacks. · Increased secure web server configuration · Automatic detection & blacklisting of SIP Attack tools · Global IP Blacklist automatically updated for participating PBXs · Traffic to 3CX apps is encrypted via the 3CX Tunnel · Voice traffic is encrypted via SRTP · Automatic generation and management of SSL certs · Revolutionary VoIP Security with A+ rating from SSL lab · Automatic Failover for instant backup · Encryption between browser and the website ensured via HTTPS · Limit access to 3CX management console based on IP Slash Costs By using 3CX, your ongoing telco cost savings will be reduced significantly and so will the cost of buying, expanding and maintaining your PBX. · Decrease your Phone Bill by up to 80% · Licensing based on number of simultaneous calls and not extensions · Avoid per extension licensing and pay per PBX instead · Make free interoffice calls and branch calls · Use prominent SIP trunks to reduce outbound call charges · Reduce travel expenses with integrated web conferencing · Eliminate 800 number phone bills with WebRTC integration · Use International DIDs & IP Telephony so customers can call in at competitive rates Apps & Features With 3CX, you can take your extension wherever you go. With apps for Android and iOS, softphones for Windows and Mac, WebRTC softphone and clientless web conferencing you are guaranteed to be kept in the loop. Customers can instantly reach you directly from your website with the 3CX Live Chat & Talk plugin. Download 3CX apps on your Android / iOS Device · Use your extension from anywhere · Free VoIP calls with your smartphone · Save battery life with “PUSH” notifications · Connect all apps simultaneously via SIP Forking · Most Progressive Android & iOS VoIP apps in the UC market · Benefit from integrated features such as status, web conferencing, instant messaging Easy to Use Windows & Mac Softphones · Initiate IP Phone calls from your desktop with CTI mode · Work remotely from anywhere · Easily view the status of your colleagues · Use the Receptionist view to administer calls, then drag and drop calls for a swift call transfer · Launch calls directly from your CRM; integrate seamlessly with MS Exchange, Microsoft Outlook or Internal Phonebook · Automatically obtain reports on customer and agent activities · Includes Wallboard and Q-Manager view User-friendly WebRTC Softphone · Multifunctional Web-based softphone with inclusive UC features · Make calls straight from the browser or easily control calls on your IP phone or smartphone · Integrated WebRTC technology resulting in reduced bandwidth usage · Click to Call Extension for Chrome and Firefox 3CX Live Chat & Talk: Next Level Customer Communications · Allow customers to chat, call or meet with you directly from your website · Completely free for you and your customers - no additional subscriptions or charges · Real-time communication from your website integrated with your PBX · Easy to configure in a few simple steps! Integrated Video Conferencing · Free for up to 250 participants · Unlimited users regardless of edition · Initiate a conference with one single click · Dial-in to meetings by phone · Correlated operability between VoIP and video · Bandwidth Management and Control · Remote control assistance for quick & easy troubleshooting - plugin/extension free screensharing · Pre-upload PowerPoint & PDFs before meetings · Easy to use polling tool for feedback Next Generation Call Center features With the 3CX PRO and Enterprise editions you get advanced call center features bundled in at no additional cost. Increase your sales, boost productivity and offer support with 3CX’s contact center technology. · Call Center Reporting – user activity, team queue, SLA and more · Queue Strategies and real-time statistics – round robin, hunt by threes and more · Barge in, listen-in and whisper to agents’ calls · CRM integration with popular CRMs – Salesforce, Office 365, Freshdesk and more · 3CX CRM API to develop your own CRM integration · Live Chat & Talk with your website visitors and offer real-time support So call today and see what we can do for you as in cost effective , easy installation process ! Sales@rpoctelecom.com 781 563 9733 Office 781 762-2685 Fax
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merlin02131Owner
Oct 25, 2019
In VOIP Telecommunications
We have in our office the 2614 version ( Not on the list is the 2616 which has just been released ! ) of the WIFI phone and we love it ! Designed for a Hosted telephone site , but can be used on any IP based PBX , the 2600 series telephones come with a nice color display ! Bluetooth offered in some models as well as WIFI ! Note that on the WIFI models you must have a plug in adapter for voltage as POE will not work on Wifi ! Allows us to answer calls in the Lab when we are working on Customer issues or new Installations with ease ! Full speakerphone with fantastic audio !! Multi button allows us to use it as a Reception telephone for transferring to voicemail or to another user ! Just unplug it and move it to the Conference room or to another area and its just that simple ! How to set up : SIP Config on a Grandstream 6200 series IP PBX : User id 109 ( Extension Number ) Auth ID 109 ( Extension Number ) Sip Password : 1234Abcd ( Kidding ) Matches your IP PBX And away you go ! Now add to it your own button programming as Grandstream is working on the Templates so that you can create them and push them out to the phone for multiple telephones ! Its just THAT easy and its also a 5 9 reliable device ! Warranties are also available for a very low price !
Grandstream's New Hosted telephones ! content media
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merlin02131Owner
Oct 18, 2019
In VOIP Telecommunications
Small businesses involved in Call center technology for campaigns today , answering calls, for whatever reason , Marketing , Sales campaigns etc. inbound or outbound , are very popular today with the offering of Hosted non Hosted Call Centers . Hosted sites are ok if you like all of your data in the cloud but in small businesses , data and money are the key to success ! Small businesses must watch every penny ! We also have a Hosted solution from Equilibrium if you would like to stay with a Hosted solution ! All custom tailored to your needs from 1 to a million agents ! Just mention our name and they will be more than glad to assist you ! https://equilibrium.com/equilibriumnew/ That is why we offer these 3 fantastic solutions using either 3CX or Grandstream and of course Equilibrium ! 3CX utilizes great features like Queue strategies for routing , inbound and outbound calling via sip trunks Custom reporting with a LOT of detail for your business !! Live chat and talk features that enable an Agent to talk directly to a Customer !! Listen in feature allows a trainer to listen in to a new Employee to help train ! Server side CRM with a host of platform integration protocols like Zendesk, Salesforce, Freshdesk, Office 365, Microsoft Dynamics and more available !! Take a look for yourself ! https://www.3cx.com/phone-system/contact-call-center/ Reasonably priced and affordable for your office as it comes with 3CX software for your telephone system as well ( All in one ) ! Prices vary for telephones agents trunks ( Telephone lines ) etc. We can quote you a price today as it is a very quick and painless phone call ! An example : $585 per year Includes up to 8 paths for sip trunks ( You supply sip service )Note : for a smaller telephone system only- software is free but the Call Center Solution is extra for the Pro edition , unlimited telephones that you can install of any sip type , and each year renewable ! No fuss no muss ! Plans for multi year maintenance as well ! Lose those Telco line charges by utilizing SIP trunks !! Grandstream has a comparable product geared more for the small business market / Less features but still robust and easy to use ! Grandstream offers a fantastic saving on their UCM products for small medium ( SMB ) Business ! The UCM 6202 6204 and 6208 product line along with up to the 65XX lead the way with allowing 2 4 or 8 analog lines to be added into the system , PRI type services can be added as well with an external 4501 type gateway ! From virtual queues that call back , to queue strategy algorithms to fit today's needs , position in queue announcement , CRM to IVR custom recordings and much more ! This can be tailored to fit your needs as you grow or if your business model stays the same ! Start with 2 , 4 or 8 analog lines to be added into the system , PRI type service can be added with an external 4501 T1 type gateway ! Note Maintenance contracts are highly suggested ! Prices start around $600. Plus Telephone device costs ( 5 users = 5 new telephones ) Monthly sip trunk charges extra from carrier No Telco line charges Maintenance contract Highly recommended for peace of mind ! Take a look at the features ! http://www.grandstream.com/sites/default/files/Resources/ucm6xxx_call_center_guide.pdf So when you are looking for solutions , look to the smb products to fit ! Hosted Services may be costly for some businesses as it adds up each and every month . Ownership is still a fantastic way to keep your data and communications safe and in house also ! Give us a call today and we can walk you through the needs and wants as well as build a proposal to show you the advantages and disadvantages ! https://www.rpoctelecom.com/book-online sales@rpoctelecom.com 781 563 9733
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merlin02131Owner
Oct 15, 2019
In VOIP Telecommunications
One of the issues we see a lot of today is businesses with warehouses construction yards and marinas , or any area hard to reach with traditional wiring and topology methods that want to get network connections to the outside areas and not spend a fortune . Especially small businesses who do not have the financial benefits , rate of return , cost effectiveness to a large payout in order to provide services to Employees or customers ! Its tough as you only have a few users but they still need that network connection to do their job ! An estimate for a wired connection , running wires out to the end of your property or the end of the building and it can get costly ! Poles , digging up a hole to bury the cables , outside wire and much more ! Once you include the added expense , is it really worth the cost ? We have put together a package that is geared to eliminate a LOT of the added cost to build out ! Our B to B Bridges or Point to Multipoint solutions offer you a lower cost and guarantee accessible bandwidth in order to fulfill the needs to get internet or network access out to those hard to reach spots ! We use only Major Manufacturers of reliable equipment so you can enjoy the benefit of reliable service instead of calling for service ! Cambium makes Point to Multi Point solutions that offer high bandwidth achievement for a relatively low cost and yet give you all the strength you need ! A point to multipoint installs 2 antennas and on the 2nd antenna , allows you to connect users , whether its a new type of Internet of Things type device or a cellphone IPad or a Computer to it ! Gig speeds and higher ! Our solution can also involve wireless telephones on a Unified Communications network that allows multi button telephones on a wireless connection ! We have grandstream and 3CX to offer with guaranteed 5 9 reliability and NO downtime ! no more issues with wind and weather , clear and crisp 5 9's reliability with your voice data or wifi network ! A few examples as setting up your WIFI network is a simple as plug and play ! TP LInk Wireless routers AC1750 A7 Dual band Gig router for only $99.99 ! Netgear AC 1750 Smart WIFI router for only $94.99 Cambium Access Points like the E410 start at around $225.00 and are a great deal ! Netgear GS752TP POE switches start around $624.99 Grandstream DP 820 wifi telephone package helps keep you in touch and at a low cost at around $209.99 ! Grandstream's 2614 WIFI telephone offers multi button color display with 4 programmable buttons ! Starting at around $175.00 Yealink W60 DECT Package is a great deal starting at around $149.99 We even have Network carriers like Comcast , Verizon , Net2Phone Spectrum standing by if you would like a complete package from internet to phone and more ! Sip trunks starting at low prices with even better savings on minute by minute rates or packages for monthly minutes ! So call today and let us show you our solution for no cost ! Thank You The folks at : https://www.rpoctelecom.com sales@rpoctelecom.com 781 563 9733
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merlin02131Owner
Oct 09, 2019
In VOIP Telecommunications
Join our referral program today by just making a phone call or an email turning in a lead for a sale and we do the rest ! Our referral program allows you to invest in yourself ! Hosted ( Internet Telephones ) or non Hosted ( on Premises telephone system ) Access Points for your company Security cameras from Major commercial vendors Call today for more information ! sales@rpoctelecom.com 781 563 9733
Need extra money for the Holiday season coming up ?
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